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~~~~~~~ WIT and WISDOM - February 25, 1999 ~~~~~~~ THOUGHTS: Most of us, swimming against the tides of trouble the world knows nothing about, need only a bit of praise or encouragement - and we will make the goal. - Jerome P. Fleishman (E-zine: INSPIRE http://www.infoadvn.com/inspire/) ~~~~~~~ SPECIAL THOUGHTS: Not too long ago, a guest checking out of our Polynesian Village resort at Walt Disney World was asked how she enjoyed her visit. She told the front-desk clerk she had had a wonderful vacation, but was heartbroken about losing several rolls of Kodacolor film she had not yet developed. She was particularly upset over the loss of the pictures she had shot at our Polynesian Luau, as this was a memory she especially treasured. Now, please understand that we have no written service standards covering lost luau snapshots. Fortunately, the hostess at the front desk understood Disney's philosophy of caring for our guests. She asked the woman to leave her a couple of rolls of fresh film, promising she would take care of the rest. Two weeks later, this guest received a package at her home. In it were photos of the entire cast of our luau show, personally autographed by each performer. There were also photos of the parade and fireworks in the theme park, taken by the front-desk hostess on her own time, after work. I happen to know this story because this guest wrote us a letter. She said that never in her life had she received such compassionate service from any business establishment. Heroic service does not come from policy manuals. It comes from people who care - and from a culture that encourages and models that attitude. By Valerie Oberle vice president, Disney University Guest Programs, from Chicken Soup for the Soul at Work, Copyright 1996 by Jack Canfield, Mark Victor Hansen, Maida Rogerson, Martin Rutte & Tim Clauss (E-zine: CHICKEN SOUP FOR THE SOUL http://www.soupserver.com/) ~~~~~~~ THIS & THAT: SAYINGS WE'D LIKE TO SEE ON THOSE OFFICE INSPIRATIONAL POSTERS - Authors Unknown Eagles may soar, but weasels don't get sucked into jet engines Doing a job RIGHT the first time gets the job done. Doing the job WRONG fourteen times gives you job security We put the "k" in "kwality." If you can stay calm, while all around you is chaos. . . then you probably haven't completely understood the seriousness of the situation. Never put off until tomorrow what you can avoid altogether. TEAMWORK. . . means never having to take all the blame yourself. We waste time, so you don't have to. Hang in there, retirement is only thirty years away! Go the extra mile. It makes your boss look like an incompetent slacker. When the going gets tough, the tough take a coffee break. INDECISION is the key to FLEXIBILITY. Aim Low, Reach Your Goals, Avoid Disappointment. We waste more time by 8:00 in the morning than other companies do all day. You pretend to work, and we'll pretend to pay you. (E-zine: BILL'S PUNCH LINE http://www.tcmr.com/billspunchline.html) ~~~~~~~ KEEP SMILING: Larry King tells this story about baseball great Ty Cobb. When Cobb was 70, a reporter asked him, "What do you think you'd hit if you were playing these days?" Cobb, who was a life-time .367 hitter, said, "About .290, maybe .300." The reporter said, "That's because of the travel, the night games, the artificial turf, and all the new pitches like the slider, right?" "No," said Cobb, "it's because I'm 70." - Bits & Pieces (Magazine: BITS & PIECES http://www.epinc.com/) ~~~~~~~ TRIVIA: A recent study by Barna Research Group reveals the following about American adults: 80% name the Bible as the most influential book in human history 58% believe the Bible to be totally accurate in all it teaches 91% of all households own at least one Bible 45% say they know the basic teachings and beliefs of Christianity very well. 80% say the Bible specifically says that God helps those who help themselves+ 39% say it doesn't matter what faith you embrace because they all teach the same lessons+ 43% believe that Jesus Christ committed sins; 8% of born-again Christians concur+ 54% say good people can earn the way to heaven+ +The bible does not teach this. From "The Church Around the World" a Tyndale House monthly news sheet. (MONDAY FODDER |