WITandWISDOM™ - E-zine

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WITandWISDOM(tm) - November 7, 2006
ISSN 1538-8794

~~~~~~~ THOUGHTS:

There is true courage in the acts of every day living. - Rick Beneteau

Source: Carol's Thought for Today, http://users.adelphia.net/~mrs.carol


Barbara Glanz is a speaker and author. She spoke at a chain grocery convention with over 3,000 people attending, about creating memories so customers would want to come back. At the end of her speech, she gave out her email address, and said, "If you have any great service stories, I'd like to hear them."

Well, about a month later, Barbara gets a call, "I heard what you had to say about service, and I like it! I'm just a bagger in the store and I have Down syndrome, but I wanted to think of a way I could make a difference. I decided that I like sayings, so each day I'm going to pick out one that I like, and my dad and I will print it out on the computer. I'll cut out the quote in strips and sign my name on the back of each one. The next day when customers come through, I'll just drop a strip right in their bags and say, 'I hope you enjoy my quote of the day.' What do you think, Barbara?"

Barbara said, "Johnny, I think that's a wonderful idea!"

A few weeks later, Barbara gets another call...this time from the store manager. He says, "Barbara, you won't believe what's happened at our store. I went out into the store and noticed that one line was three times longer than the others. I went to the back of the line and suggested that customers move to another checkout, and they wouldn't budge--they wanted to see Johnny's quote of the day! In fact, one lady said, 'I used to come here once a week, but now I come 2-3 times just to see the smile on Johnny's face when he drops in his favorite quote.'

So the next day, I round up my team and tell them what Johnny has done to give our customers more than they expected. That afternoon, I see the lady in the floral department cutting off her broken flowers and pinning them on the elderly women in our store. Our guy in the meat department loves Snoopy, so he was putting his favorite Snoopy stickers on the packages, and talking to his customers.

In fact, everybody in our store is finding creative ways to put their mark on service. We're having the time of our lives, and it seems like everyone in town is talking about us! And you know what, Barbara? It happened for one reason...Johnny decided to do something!"

The Simple Truth News - by Johnny the Bagger! And Ken Blanchard & Barbara Glanz, www.barbaraglanz.com/

Source: Chapnotes, mailto:xanmansa@chapnotes.org?Subject=Subscribe

~~~~~~~ THIS & THAT:

A 14-year-old boy can no longer play rugby - because he can't find boots for his size 18 feet.

Carl Griffiths, who has beaten leukemia, believes the chemotherapy and steroid treatment are responsible for his 17ins feet, reports the Mirror.

The 6ft 3in school boy said: "My feet have grown two sizes this year and are still growing. I've tried everywhere to get boots but they only make them to size 15."

His security guard dad Wayne, 38, said: "We think the growth spurt is due to the treatments. We've mentioned it to the consultant. They are puzzled."

Wayne and Carl's mum Michelle, 36, have since bought size 17 trainers from the US - the only footwear that fits.

Carl, of Trimsaran, near Llanelli, was eight when he was diagnosed with leukemia.

His feet are double the average British man - but late US actor Matthew McGrory had size 29s.

Source: Ananova http://www.ananova.com


An American couple visiting a German village stepped into a small shop to look for souvenirs. The woman sneezed.

"Gezundheit!" said the clerk.

"Charles," said the American woman to her husband, "we're in luck. There's somebody here who speaks English."

Source: Laughter for a Saturday

~~~~~~~ TRIVIA:

A South African man surprised nine men robbing his home. Eight of the robbers ran away, but the homeowner managed to shove one into his backyard pool. After realizing the robber couldn't swim, the homeowner jumped in to save him. The Cape Times reports that once out of the pool, the wet thief called to his friends to come back. Then he pulled a knife and threatened the man who had just rescued him.

The homeowner said, "We were still standing near the pool, and when I saw the knife I just threw him back in. But he was gasping for air and was drowning. So I rescued him again. I thought he had audacity trying to stab me after I had just saved his life."
Source: USA Today (12/12/01), http://www.usatoday.com

Submitted by Van Morris, Mount Washington, Kentucky

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