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WITandWISDOM(tm) - July 5, 2002
"Approach each customer with the idea of helping him or her solve a problem or achieve a goal, not of selling a product or service." - Brian Tracy
Source: Quotes From The Masters, http://MailRoom.DailyInbox.Com/
~~~~~~~ SPECIAL THOUGHTS:
Earning My Wings
By Robin Chapuis
In 1978, I became a flight attendant for a major airline. Earning my wings was the culmination of a childhood dream that I had set for myself after my first plane ride at the age of five. Like so many others before me, I fell in love with the romance of airplanes, adventure and helping others.
I have flown hundreds of flights since graduation, but one stands out among the many.
We were flying from Los Angeles to Washington, D.C., when I answered a lavatory call light in the coach cabin. There I found a young mother struggling with her infant. Everything was a mess, to say the least, and the mother, who was near hysterics, told me she had no more diapers or other clothing onboard the aircraft.
Through her tears, she informed me that they had missed their flight the previous night in Los Angeles and because she had very little money, she and her son had spent the night on the airport floor. Since she hadn't expected to miss the flight, she was forced to use up most of her supplies and whatever money she had to feed them.
With the saddest eyes I have ever seen she continued. She told me she was on her way to New Hampshire to deliver her son to the family that was adopting him. She could no longer support the two of them.
As she stood in front of me, crying, holding her beautiful son, I could see the despair and hopelessness on her face. And, as a mother of three beautiful daughters, I could feel her pain.
I immediately rang the flight attendant call button and asked for assistance from the other flight attendants. They brought cloth towels from first class to assist in cleaning up both mom and the infant. I ran and got my suitcase; because this woman and I were about the same size, I gave her a sweater and a pair of pants I had brought for my layover. Then I asked several families if they could spare extra diapers, formula and clothes for the child. After the young mother and her son had changed their clothes and the baby had gone to sleep, I sat with her, holding her hand, trying to provide some support and comfort for the remainder of the flight.
Once we landed, I walked them to their next flight, which would take them to their final destination; separation. I briefed the gate agent and the new flight attendant crew on the situation and asked them to give her special attention.
With tears in my eyes I gave her a hug and told her, "You have shown me the true meaning of courage and a mother's love. I will never forget you."
As she thanked me for all I had done she said softly, "You're not the flight attendant, you're a sky angel." Touching my flight attendant wings, she continued, "And those are your angel wings."
With those words she turned and walked down the jetway, her child in her arms, and boarded the plane for New Hampshire.
Though I am no longer a flight attendant, my "angel wings" are still on prominent display in my office. And each time I see them, I am reminded of that young woman, her infant son and the gift that she gave me on that special day - that we truly are all spiritual beings traveling in human form.
Submitted by Marilyn Graham
Subjects: Airplanes, Adoption, Mothers
~~~~~~~ THIS & THAT:
THE MUST READ BOOK LIST:
Part 4 of 5 [Jun 3, 13, 24 Jul 5, 15]
The Twelfth Month: Dee Sember
Rules For Living: Sharon Sharalike
Dull Razor: Nick Shaving
Weekend In Hong Kong: Rick Shaw
Do It Yourself: Tyrone Shoelaces
May Flowers: April Showers
Webster's Words: Dick Shunnary
Take a Break!: Colin Sick
He Disappeared!: Otto Sight
Prayers For Children: Cindy Skool
Great Tennis Matches: Davis Skupp
Fingerplay: Jacob Sladder
Wouldn't You Know It: Murphy Slaw
Look Younger: Fay Slift
Foot Coverings: Susan Socks
Shhh!: Danielle Soloud
Tailoring: Serge Soote
Many Are Cold, But Few Are Frozen: Minnie Sota
Teenagers Of The '50's: Bobbie Sox
I Work with Diamonds: Jules Sparkle
Small Vegetables: Russell Sprout
Gangway!: Hedda Steam
How to Draw: Ellis Strait(n)
Source: Have A Nice Day
Subjects: Books, Parody
~~~~~~~ KEEP SMILING:
Jill's car was unreliable and she called John for a ride every time it broke down. One day John got yet another one of those calls.
"What happened this time?" he asked.
"My brakes went out," Jill said. "Can you come to get me?"
"Where are you?" John asked.
"I'm in the drugstore," Jill responded.
"And where's the car?" John asked.
Jill replied, "It's in here with me."
Source: Clean Laffs, http://www.shagmail.com/sub/sub-jokes.html
Subjects: Automobiles, Accidents
I.E. TOOL CHEST (IE)
You can customize the Internet Explorer toolbar by right clicking on any empty area in it, click Customize… then add or delete icons and spacers to your heart's content. The later the version the more goodies.
Source: The Pocket Newsletter, http://www.thepocket.com
Subjects: Computer Tips